Cancellation:

Should you need to cancel or modify your reservation, please contact our Hotel Reservations team at +880 241361101-15 or our Hotline at +880 1755 554 555. Cancellations made 48 hours or more before your arrival date will be fully refundable. However, cancellations made less than 48 hours before arrival are non-refundable.

After cancellation within the time frame mentioned, the money return will take 7-10 working days standard time.

Children’s Accommodation Terms:

  • Guests under the age of 18 may only check in with a parent or legal guardian.
  • A maximum of one child under the age of 10 can stay in the room.
  • Children aged 10 years or older can request an extra bed, which will incur an additional charge per night.

Privacy Guidelines

  • Sound boxes, Loud music/ loud sound are not allowed in the room & hotel premises.
  • Personal photographers are not allowed on hotel premises.

Breakfast Guidelines

  • Complimentary breakfast is included for a maximum of two adults per room as part of the room rate.
  • One child below 5 years old can also enjoy a complimentary breakfast when accompanied by parents.
  • For children aged 5 to 10 years, breakfast will be charged at BDT 1,000 per day.
  • Guests aged 10 years and above are considered adults and must opt for an extra bed, which includes complimentary breakfast, charged as per the nightly rate.

Swimming Pool Guidelines

  • To ensure hygiene and safety, all guests must wear appropriate synthetic swimwear and shower before entering the swimming pool.

Check-In & Check-Out Guidelines

  • Check-In Time: 2:00 p.m.
  • Check-Out Time: noon. (Early check-in is subject to room availability.)
  • Guest Identification: A copy of NID, Driver’s License, or Valid Passport with the appropriate Visa is required for all adult guests at check-in.
  • Local nationals must provide a valid photo ID, and foreign nationals must present a valid passport with a visa at check-in.
  • Outside Food & Beverages: Outside food, beverages, and alcohol are not allowed on the hotel premises.
  • Guest Access: Only registered guests are allowed in the rooms.
  • Hotel Property: Hotel towels, bathrobes, and other amenities/equipment should not be taken outside of the hotel.
  • Gym Attire: To use Pulse Gym, guests must wear athletic/sports clothing and shoes.
  • Pets: Pets are not allowed in the hotel.